Privacy Policy

1Who We Are

2Information We Collect

We gather information necessary to provide accurate quotations, coordinate international freight movements, and maintain platform security:

3How We Use Your Information

Collected information is utilized strictly for legitimate operational purposes:

• Preparing and delivering customized air and ocean freight rate quotations
• Facilitating carrier space bookings, airline charter allocations, and inland transport scheduling
• Issuing shipment notices, customs clearance milestones, and AWB/BL documentation updates
• Enhancing portal usability, page rendering speeds, and mobile accessibility
• Conducting internal quality audits and cargo volume forecasting
• Sharing pertinent market advisories, fuel surcharge notices, or operational updates

4Lawful Grounds for Processing

We process your data strictly under recognized legal bases, including:

• Contractual Execution: Fulfilling rate requests, bill of lading issuance, and logistics carriage contracts.
• Consent: Express authorization granted when completing web forms or requesting communications.
• Statutory Mandates: Complying with Indian Customs (ICEGATE), DGFT, tax filing, and aviation security protocols.
• Legitimate Interests: Preventing unauthorized portal access, securing enterprise networks, and refining logistics offerings.

5How We Share Your Information

To execute complex multi-modal transit, shipment data is shared exclusively with authorized stakeholders on a need-to-know basis:

• Operating Carriers: Contracted commercial airlines, container shipping lines, and surface fleet hauliers.
• Statutory & Port Bodies: Customs authorities, terminal handling operators, and border inspection agencies.
• Warehouse & CFS Operators: Bonded warehouse facilities, inland container depots, and last-mile distributors.
• Technology Infrastructure: Secure cloud hosting, SSL gateway providers, and communication relays.

We disclose only the minimal data required to execute safe, compliant, and punctual transit.

6Cookies & Tracking Technologies

Our website utilizes necessary and performance cookies to:

• Maintain secure session state and navigation stability
• Analyze visitor volume and optimize frequently accessed logistics resources
• Ensure responsive layout adjustments across mobile and desktop devices

You can modify or disable cookies at any time via your browser settings, though certain interactive calculators may function with limited capabilities.

7Data Security Standards

We implement multi-layered administrative, digital, and physical safeguards to prevent unauthorized data access, unlawful disclosure, or accidental destruction. These include TLS/SSL data transmission encryption, access-controlled document repositories, and continuous server monitoring.

While we take rigorous measures to preserve data confidentiality, no internet transmission is completely immune to external cyber risks, and we advise caution when transmitting sensitive credentials.

8Data Retention Policy

Personal and corporate records are retained only for as long as required to:

• Process, execute, and verify contracted freight shipments
• Satisfy mandatory statutory, tax, and customs audit guidelines (typically 5 to 7 years under Indian law)
• Address claims, billing clarifications, or legal compliance reviews

Once retention requirements elapse, data is securely sanitized or anonymized.

9Your Privacy Rights

Under applicable Indian and international privacy standards, you hold the right to:

• Request confirmation and access to personal records held by Airwave
• Request rectification of inaccurate, outdated, or incomplete corporate contact data
• Request erasure of records where legal retention mandates have concluded
• Opt out of non-transactional marketing and service announcements at any point

To exercise any of these privileges, please email your request to: info@airwaveglobal.in.

10Third-Party Links & External Portals

Our site may feature links pointing to third-party resources, port tracking databases, or industry platforms. Airwave is not responsible for the privacy policies or practices maintained by external sites. We suggest reviewing their respective statements before transmitting data.

11Cross-Border Data Transfers

Given the global nature of freight forwarding, your shipment documentation may be processed in India or at destination international ports where operating carriers and partner agents manage local clearance. We maintain strict non-disclosure commitments across our international partner network.

12Children's Privacy

Airwave provides commercial B2B freight forwarding and supply chain services. Our website is intended strictly for corporate business users and does not knowingly collect information from individuals under the age of 18.

13Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect regulatory amendments or operational adjustments. Any changes will be published directly on this page with an updated revision date. We encourage visitors to review this page periodically.